If your automated test runs pass, all is good. But what if they fail, and even more so, if they fail sporadically and non-reproducibly?
A case for monitoring and observability platforms Passive monitoring solutions are great tools for Telco operators to retrospectively troubleshoot call scenarios. If a particular customer raises a ticket about failed calls, you can quickly and easily drill down into the call flows, bits and bytes of the involved SIP messages, to uncover the reason for the issues.
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