Mastering the Nervous System of the Agent
Validate the connection between your CCaaS backend and the agent’s browser. Capture millisecond-accurate SDP forensics, record WebRTC audio, and measure end-to-end latency directly from the end-point.
WebRTC SDP & Media-Path Analysis
Sipfront drives the browser to simulate real agent behavior, whether in custom WebRTC softphones or MS Teams environments. We capture the full SDP exchange and correlate it with network layer RTP forensics to identify browser-side degradation.
- Full SDP Forensics: Analyze ICE candidate gathering, STUN/TURN traversal, and codec negotiation failures in real time.
- Perceived Audio Quality: Measure MOS, jitter buffer behavior, and packet loss directly from the agent’s browser perspective.
- Automated Browser Probing: Execute repeatable test books across different browser engines (Chrome, Firefox, Safari) to ensure UI/UX consistency.
WebRTC SDP & Media-Path Analysis
Sipfront drives the browser to simulate real agent behavior, whether in custom WebRTC softphones or MS Teams environments. We capture the full SDP exchange and correlate it with network layer RTP forensics to identify browser-side degradation.
- Full SDP Forensics: Analyze ICE candidate gathering, STUN/TURN traversal, and codec negotiation failures in real time.
- Perceived Audio Quality: Measure MOS, jitter buffer behavior, and packet loss directly from the agent’s browser perspective.
- Automated Browser Probing: Execute repeatable test books across different browser engines (Chrome, Firefox, Safari) to ensure UI/UX consistency.
Solving the Work-from-Home Blind Spot
Eliminate the uncertainty of remote environments. Deploy our lightweight Windows, Mac, or Linux agent to identify quality issues that only occur in specific branch offices or home networks.
- Local Environment Diagnostics: Instantly rule out home Wi-Fi congestion or local ISP peering issues as the root cause of audio drops.
- Silent Probing: Run non-intrusive background tests to baseline network health without interrupting the agent’s production workflow.
- Correlated Infrastructure Data: Link local desktop results with core network signaling to see exactly where the last mile breaks.
Solving the Work-from-Home Blind Spot
Eliminate the uncertainty of remote environments. Deploy our lightweight Windows, Mac, or Linux agent to identify quality issues that only occur in specific branch offices or home networks.
- Local Environment Diagnostics: Instantly rule out home Wi-Fi congestion or local ISP peering issues as the root cause of audio drops.
- Silent Probing: Run non-intrusive background tests to baseline network health without interrupting the agent’s production workflow.
- Correlated Infrastructure Data: Link local desktop results with core network signaling to see exactly where the last mile breaks.
The Independent Truth Layer for Remote Ops
Stop the finger-pointing between your network team and the CCaaS vendor. Sipfront provides the independent, outside-in data to prove exactly where the WebRTC path is failing — ensuring your agents stay connected and your customers stay heard.