Meet Sipfront at Cavell CX Summit 2026

Every operator today has a Voice AI initiative, and most are already in production. Now Enterprise customers rely on a stack that spans carrier infrastructure, WebRTC, corporate networks, CCaaS platforms, and AI models that nobody is testing end to end. When something breaks, nobody owns it: the telco points to the AI vendor, the AI vendor says check your prompt, and the customer has already churned. This talk examines why Voice AI quality is the industry’s fastest-growing blind spot, and what it takes to fix it before your customers do it for you.

Data sovereignty, AI governance, and regional policy differences are increasingly shaping CX design and deployment. This debate contrasts European and US regulatory approaches and asks whether regulation slows innovation or forces more sustainable, mature CX models. The discussion will focus on how compliance, data residency, and AI oversight are influencing platform choices, vendor strategy, and long-term competitive positioning.