What you will learn in the recording
- Why passive monitoring misses failures until customers complain, especially during low-traffic deploy windows and corner cases that dashboards never surface.
- How active synthetic calls complement passive monitoring across carriers, CCaaS platforms, enterprise networks, and Voice AI vendors, so you can test end to end instead of finger-pointing.
- A platform demo from first test call to scheduled monitoring: call states, signaling and media metrics, SIP traces, recordings, transcription, and alerts via Slack, Microsoft Teams, email, and webhooks.
- Voice AI validation beyond connectivity: turn latency, conversation analysis, intent checks, and EU AI Act readiness, plus migration and compliance scenarios discussed in the session.